by MSG Varsity on
Thu, Jan 27, 2011 at 1:01 PM
/ Updated Wed, Sep 14, 2011 at 7:47 AM
If an error message appears using the Aspera upload tool, please match it to one of the following error codes and proceed as instructed:
Error 15 – Check UDP Port and Firewall
1. Your network’s firewall is preventing Aspera from connecting with MSG Varsity’s servers. Please click HERE print out the document, and give it to your school’s IT administrator.
Once the IT administrator makes these changes, uploading should be allowed.
2. If problems persist after the IT administrator makes the requested changes, please contact MSG Varsity Tech Support.
• Please attach the files “aspera-scp-transfer.log” and “aspera-connect.log” to
the email you send to MSG Varsity tech support. These files detail all Aspera
activity on your computer, and are essential to diagnosing the issue.
• Where to find the “aspera-scp-transfer.log” and “aspera-connect.log” files:
On a Mac: /Users/username/Library/Logs/Aspera)
On a PC: c:\ProgramFiles\Aspera\Aspera Connect\var\log.
On a 64bit Windows machine: Program Files (x86).
Error 43 – Cannot start path
1. There is a character in your file name or somewhere in the file path on your desktop that is preventing the upload. Path example:
(Macintosh HD/User/Username/Desktop/Folder/Sub-folder/QuickTime file)
• Please make sure that all of your folders in the file path do not contain
problematic characters for file-transferring. This includes, but is not limited to,
dashes (-), non-alphanumeric characters (#, @, *, +, %), and even commas.
2. Please check the file name of the file you are uploading and the name of the folder in which the file resides. To be safe, when you create a folder to store videos that are exported to MSG Varsity web specs, you should:
• Name it only with alphanumeric characters
• Replace any spaces in the folder name with underscores ( _ ).
• Be sure that your file and folder names are not excessively long
Error 34 – Token denied
1. This is caused by a very slow upload. After a long period of time, the upload terminates and has to be restarted. In this case, please contact MSG Varsity Tech Support and include the following information in your email:
• File name, time for the start of the upload, time for the failure, the complete
size of the file being uploaded.
• The results of a “network speed test”. Check that your network connection is
a standard, robust broadband connection. You can test your connection at: http://www.speakeasy.net/speedtest/
2. The problem could also be in the size of the file. If you have exported your QuickTime file to incorrect specs, the file size could balloon to unworkable sizes (uncompressed HD video gets very large, very quickly).
• For instance, if you are uploading a full-game, and that video is over 4GB, the
file may be too large.
• Please contact MSG Varsity Tech Support regarding this issue. We can
suggest alternate ways to submit this file or help ensure that you are
exporting at the correct web specs for submission to MSGVarsity.com.
Were all your questions answered? Please contact MSG Varsity Tech Support and let us how we can be of further assistance.
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